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CLICK & COLLECT: Your order will take between 2 - 5 working days* to process and package, ready for you to collect. You can track your order online under My Account. We will notify you via email when your order has been received, when your order has been shipped and when your order has is ready to collect. We will also email to remind you to collect your order if you have not collected it after 7 days, and again after 14 days (only for Click + Collect options).

DOOR TO DOOR: Your order will take between 5 - 7 working days* to get to you. You can track your order online under My Account and we will also notify you via email when your order has been received, when your order has been shipped and when your order has been delivered.

We want to make sure you have the confidence to shop online and get all the winter essentials you need without leaving the house. Our fulfilment partners have implemented several precautionary measures including the screening of staff and regular cleaning of equipment and fixtures while they process your orders. Together with our couriers, we have introduced contactless delivery and mandatory health checks for all drivers. Each driver has also been equipped with masks and sanitiser.

It is really easy!

From your mobile phone or your PC you can register to shop with us. Then simply navigate around our site and choose the items you want to purchase and add them to your shopping bag by clicking on the "ADD TO CART" button. Some items may require you to select your colour and size. The next step is the checkout: You will be prompted for your delivery option, and you can then choose your preferred payment option (see payment options for more info). Once you have completed your purchase we will then send you an sms or e-mail to confirm that your purchase has been received by us, we will also keep you informed on the status of your order along the way.

Kawaii subscribes to the highest security and encryption standards, allowing our customers to shop with absolute peace of mind!

Card payments - Through the use of 3D Secure / Payer Authentication, online card payments are now authenticated and verified, allowing for protection against any unauthorized use should your card be lost or stolen.

Instant EFT - We have partnered with instant EFT solution PayGate to bring you an easier way of paying online from the comfort of your home.>/p>

3D Secure or Payer Authentication (MasterCard® SecureCode™ and Verified by Visa) provides an additional layer of security and protects you, the cardholder, when making an online purchase using a debit or credit card. Your bank identifies you using a previously selected One-Time Pin or password and therefore knows that it's you shopping online. In doing so, no fraudulent transactions can be made if your card has been lost or stolen - giving you more control of your shopping experience. You can shop in total confidence knowing that your credit card details are safe and secure.

We'll be sad to hear that but happy to help! You can return any item for free to our store, or you can return it via Courier who will collect from you. See "How can I return my order or part of my order?" for an explanation on return procedures and costs or view our Returns Terms and Conditions.

Sure thing! Simply click on the "FORGOT PASSWORD?"" link on the "Sign In" page. We will then email you a link where you can reset a new password.

Simply enter your email address in the "Newsletter" section at the bottom of our website. If at any time you want to stop getting our newsletter, click on the "unsubscribe" button at the bottom of the any of your emails to stop any unwanted emails.

You can choose between two super convenient delivery options: You can collect at our store in Potchefstroom. Enjoy the flexibility of collecting parcels whenever it suits you. We can also deliver to your home or work with our Door to Door option. There are certain outlying areas in South Africa where orders may potentially be delayed.

You have two options to return your order: You can return it to our store for free (conditions apply). This is the easiest method. You can also return your order via Courier. If you choose one of these options you will need to pay for the cost of the return. To make a return using one of these channels you will need to package your return and insert the return confirmation page into the package (you can either print the return confirmation online or you can fill in the printed one that we sent you with your order). Please make sure that the address is legible on the package:

Kawaii Labs
106 Steve Biko Street
North West
2531 South Africa

If you select the Courier option: The courier will collect from you at your designated address. Note, you will not need to pay the courier directly for returning your merchandise, we will pay the courier and deduct the cost from your final credit once we have received and processed your returned merchandise. Make sure that you insert the return confirmation page into the package (you can either print the return confirmation online or you can fill in the printed one that we sent you with your order). Psst! Don’t forget… All return items must be in good condition. If you return items via post/courier you’ll need to pay the cost of the return. You can print it from your order history once you’ve logged in. You’ll only get your cash back once we’ve received your items and checked that they’re in good condition. If you’ve paid via EFT, we’ll issue you with a Gift card to the value of your credit.

Sorry! We can’t accept returns on pierced jewellery, underwear or cosmetics – unless they arrived damaged.

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